Question 1

Is Hydrant 2.O free?

Accepted Answer

Yes, Hydrant 2.O is a free water delivery service. You only pay for the 20L water jars and delivery charges. The app itself is completely free to download and use.

Question 2

When will my order be delivered?

Accepted Answer

We offer same-day delivery for orders placed before 10 PM. Most orders are delivered the same day. Delivery times may vary based on your location and order volume.

Question 3

Where do you deliver?

Accepted Answer

We offer 20 litre water jar home delivery in Kolkata across pincodes 700074 and 700030, including Dum Dum and Kolkata Airport area. We're expanding to more neighbourhoods. Check the Hydrant app for the latest delivery coverage.

Question 4

What is the pricing?

Accepted Answer

Our 20-litre water jar refill starts at ₹37.00 with ₹0 delivery cost. There are no surge fees - it's completely free to sign up and start ordering.

Question 5

Can I schedule frequent deliveries?

Accepted Answer

Yes, you can set up subscription plans for automatic recurring deliveries. Choose your preferred frequency (daily, weekly, bi-weekly, monthly) and never run out of water.

Question 6

How do you ensure water quality?

Accepted Answer

All our water undergoes RO + UV purification and is tested daily for quality assurance. Our jars are thoroughly sanitized before each refill.

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